Return & Exchange

Return Policy

You can return your ordered items for a refund within 30 days of the delivery date.

Returned items must be kept with all tags attached and in their original packaging. All items must be unwashed, unworn and in perfect condition. You are responsible for any shipping costs.

If there is evidence that the goods have been used to an extent that reduces their value, you lose your right to return them. We reserve the right to refuse returns and refunds if the items are deemed to be damaged or already worn. You must bear all additional shipping costs yourself.

exchange

Would you like to exchange your item?

Then simply send us an email with your order number to: info@soracycling.de

refund

If all of the conditions described above are met, we will refund the full price of the returned items. If you have purchased vouchers, you can cancel the purchase within the 14-day cancellation period.

Please note that refunds will only be credited to the same payment method used for the purchase. If you paid for your order with a gift card, the amount will always be refunded to the gift card.

The refund process may take up to 14 days after receipt of the goods.