Orders placed by 2:00 p.m. are usually handed over to the shipping company on the same day. In most cases, delivery will take place within 2 days of dispatch.

We send our packages with Deutsche Post and DHL GoGreen. Please see Shipping for further details

Our goal is to make paying for your order as easy and flexible as possible. That's why we offer you a selection of different payment options.

Please note that we cannot ship your order until you have selected one of the payment methods specified for your invoice. You can find more information about our main payment methods at the bottom of this page.

Credit card:

You can choose to pay by credit card at the end of the online ordering process. We accept Visa and Mastercard credit and debit cards.

PayPal:

At the end of the online ordering process, you have the option to choose payment via PayPal. After you have made your selection, you will automatically be redirected to the PayPal website where you can enter your details.

We would like to point out that we will debit your PayPal account immediately after you submit your order. It is important that both your PayPal account limit and the available credit limit for your stored payment method with PayPal are sufficient.

0% financing Paypal:

For a purchase value of 99 euros or more, we offer 0% financing with our payment provider Paypal. You can choose to pay in installments over 3-24 months.

Klarna:

To complete your payment via Klarna, please follow these steps:

1. At the end of the online ordering process, select the payment option “Klarna”.
2. You will be automatically redirected to the Klarna website.
3. After a successful transfer, your order will be confirmed and processed.

Klarna offers you various payment options, including instant bank transfer, direct debit or credit card. Alternatively, you have the option to pay within 14 days and only pay for the items you want to keep.

Please note that to pay with Klarna you must be at least 18 years old and have a valid registered address and bank details.

Purchased products can usually be returned within a certain period of time and under certain conditions. Please refer to the Return & Exchange Policy. You will find all the details about this.

You can find our size chart in the fit guide. If you need help choosing the size, please contact info@soracycling.de.

Custom orders require a restart of the entire production process, therefore minimum order quantities apply.

Please contact us for custom team clothing.

* The delivery time for custom-made products may vary depending on production capacity

We provide support for any product that you have purchased from the soracycling.cde website. Please send us detailed photos of the damaged parts of the product. If it's fixable, we're more than happy to help.

Stocks are usually replenished on a regular basis, but occasionally certain products may be sold out. Please contact us to find out when the desired product will be back in stock.

In-between sizes can sometimes be frustrating. In such cases, you should check the size chart and clarify your intended use. If you want the product to fit your body snugly, you should choose the smaller size. If you prefer to be more comfortable, you can prefer the larger size.

Our number of dealers is constantly growing and to check their addresses you can visit the "Stores" page. In case there is no dealer in your area, it may be a good option to recommend us at your nearest bike shop.

If you place an order as a gift, you can contact us and we can prepare special packaging for the products in your order. Additionally, receiver resizing information is included with all orders as standard.

No printed invoice will be sent with your orders. Your invoices will be sent online to the email address you provided when placing your order. If you have not received the email, please contact us so that we can email you the invoice for your order.