cancellation policy

Cancellation policy and cancellation form for consumers

right of withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason.

The cancellation period is 30 days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

Deviating from this, the cancellation period in the case of a contract for the delivery of goods in several partial consignments or pieces is 30 days from the day on which you or a third party named by you who is not the carrier take possession of the last partial consignment or the last piece have taken or has.

In order to exercise your right of withdrawal, you must send us (Sora Cycling, Emre Birgül, Goethestr. 99, 64319 Pfungstadt, email address: info@soracycling.de, telephone number: 00491732403951) a clear statement (e.g. a letter sent by post or an e-mail) about your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.

We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

We bear the costs of returning the goods if the return is from Germany. Otherwise you will have to bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion or premature expiry of the right of withdrawal

  • The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
  • The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery.
  • The right of withdrawal does not apply to consumers who have their place of residence, habitual residence or delivery address outside of a member state of the European Union (EU) or the European Economic Area (EEA) at the time the contract is concluded and delivery and do not belong to any of these member states.

Sample cancellation form

(If you want to revoke the contract, please fill out this form and send it back.)

At

Sora Cycling, Emre Birgül, Goethestr. 99, 64319 Pfungstadt, email address: info@soracycling.de

I/we (*) hereby revoke the contract concluded by me/us (*)

Purchase of the following goods (*)/provision of the following service (*)

______________________________________________________

______________________________________________________

Ordered on (*) ____________ / received on (*) _________________

_______________________________________________________

Name of consumer(s)

_______________________________________________________

Address of consumer(s)

_______________________________________________________

Signature of consumer(s) (only if notification is on paper)

__________________________

Date

(*) Delete where not applicable.

Instructions for returning goods

  • Please avoid damaging or contaminating the goods.