cancellation policy

Cancellation policy and cancellation form for consumers

Right of withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason.

The cancellation period shall be 30 days from the day on which you or a third party other than the carrier designated by you takes possession of the last good.

By way of derogation from this, in the case of a contract for the delivery of goods in several partial deliveries or pieces, the cancellation period shall be 30 days from the day on which you or a third party other than the carrier designated by you takes possession of the last partial delivery or the last piece.

To exercise your right of withdrawal, you must inform us (Sora Cycling, Goethestr. 99, 64319 Pfungstadt, email address: info@soracycling.de, telephone number: 00491732403951) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You can use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund.

We may refuse repayment until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.

We will bear the cost of returning the goods if the return is made from Germany. Otherwise, you will have to bear the direct cost of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
The right of withdrawal does not apply to consumers who have their place of residence, habitual abode or delivery address outside a member state of the European Union (EU) or the European Economic Area (EEA) at the time of conclusion of the contract and delivery and who do not belong to one of these member states.

Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back.)

Sora Cycling, Emre Birgül, Goethestr. 99, 64319 Pfungstadt, email address: info@soracycling.de

I/we (*) hereby revoke the contract concluded by me/us (*) for the

Purchase of the following goods (*)/provision of the following service (*)

______________________________________________________

Ordered on (*) ____________ / received on (*) _________________

_______________________________________________________

Name of consumer(s)

_______________________________________________________

Address of the consumer(s)

_______________________________________________________

Signature of the consumer(s) (only if notification is on paper)

_________________________

Date

(*) Delete as appropriate.

Information on returning goods

Please avoid damaging or contaminating the goods.